This policy explains how you pay for orders placed on this website, when an order can be cancelled and how refunds work.
How you pay
- Delivery and pickup orders are paid online in full when you place them, by bank card or mobile wallet.
- Dine-in orders are paid at the restaurant.
- The order page always shows how your order will be paid before you confirm it. If online payment is temporarily unavailable, it tells you how to pay instead.
- Prices are in Egyptian pounds. The amount you pay is the total shown at the review step, including any delivery fee and discount.
Secure payment
Online payments are processed by Paymob, a licensed payment provider in Egypt. You enter your card or wallet details on Paymob's secure payment page; we never see or store your full card number. We keep only the payment reference, the payment method and the last four digits of the card, so that we can help you with your order.
When your order is placed
Your order reaches the restaurant only after your payment is confirmed. If the payment is declined, or you leave the payment page before paying, no order is placed and nothing is charged. A payment that is not completed expires after 30 minutes.
Cancelling an order
You can cancel your order from your account while it is still waiting for the restaurant's confirmation. Once the restaurant has confirmed it, preparation has started and the order can no longer be cancelled online. Please contact Customer Service.
Refunds
You are refunded the full amount you paid, automatically, if:
- you cancel your order before the restaurant confirms it;
- the restaurant is unable to accept your order;
- your payment went through but the order could not be placed, for example because online ordering closed in the meantime.
The refund is returned to the same card or wallet you paid with.
How long a refund takes
We issue the refund as soon as the order is cancelled or declined. Your bank or wallet provider then usually shows it within 7 to 14 working days for cards, and often sooner for mobile wallets.
A problem with your order
If something is missing or not right with an order you received, contact Customer Service as soon as possible with your order number, and our team will review it with you.
Payment receipt
After a successful payment you receive an electronic payment receipt on the website and in your account. It confirms your payment; it is not a tax invoice.
Contact
For any question about a payment or a refund, please contact us through Customer Service or the details on our Contact page.